SHIPPING & RETURNS

OUR PRODUCTS

With the nature of our products being pieces from the past, vintage, antique, upcycled – each piece will have its own signs of wear and tear. While we ensure these are repaired/restored to the best of our ability, some items will still have marks but that’s what makes them unique. We aim to include as much information about the items in the product description and photos but if you would like any additional information, feel free get in touch. We would love all of our customers to be happy with their purchase however If you aren’t totally satisfied, please do get in touch so we can arrange a refund or exchange.

PAYMENT

All items must be paid for before delivery. We accept Paypal & direct bank transfers.

DELIVERY

We use a very reliable furniture courier team. We work our best to get the pieces to you as quickly as possible however some locations may take a little longer.
A standard rate of £60 is applied for all Mainland UK Deliveries however additional charges may apply for Scotland, Wales, Central London, remote coastal areas to take into consideration additional mileage/congestion fees/extra time however feel free to contact us with any queries.

Once the payment has been processed, we will then be in touch to arrange a date and time convenient to you.
Please note than it is not our responsibility to ensure the item fits into the desired space, through doorways, corridors etc. As the buyer, it is your responsibility to ensure all access points have been considered.
We do fully understand some houses have narrow stairs, doorways or tight walkways so any special arrangements or requirements please let us know in advance so we can take this into consideration when planning the delivery.
Most large furniture will require 2 people to unload. As most deliveries are carried out by a single driver, please ensure there is sufficient support to aid the delivery.

INTERNATIONAL DELIVERY

For international orders, please do contact us if you wish to make a purchase so we an discuss the delivery options.

RETURNS & EXCHANGES

Returns and exchanges are accepted as long as they are in the original condition & packaging.
To request a refund or exchange, please contact me within 7 days of delivery.
Items will need to be returned within 30 days of delivery.
The buyer will need to pay for the cost of the return delivery. We recommend that you add insurance as we are not responsible for any item damaged during transit on route back to us.

Any bespoke or personalized items cannot be returned.
As our products are not brand new, signs of wear and tear should be expected. Any specific damages to an item will be clearly listed on the product description so cannot be returned for that reason.
Return payment will only be processed when the item is returned to us.


ORDER CANCELLATIONS
Order cancellations are not accepted.
If you do have any issues with the order, please do get in touch.
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